Here you’ll find clear answers to frequently asked questions about PractAIce.

PractAIce is an AI-powered platform that enables employees to practice their soft skills and job-specific competencies through realistic conversation simulations with avatars.It combines AI-driven feedback, custom scenarios, and behavioral insights to help people communicate and perform more effectively.

With PractAIce you can train virtually any type of conversation. You can practice customer interactions, feedback sessions, sales conversations, complaint handling, performance reviews, resistance conversations, and team meetings; both internally and externally.

You can practice in a highly realistic way, anytime and anywhere you want. No hiring costs, no waiting times. The AI is always available and provides direct, consistent feedback based on your actual behavior. 

After each conversation, you receive direct, concrete feedback. The AI quotes your own statements, suggests better alternatives, and explains why those are more effective. Zo leer This way you learn exactly what to say differently, how to say it and why it works better. 

For example: you say, “That’s not my responsibility.”The AI suggests saying, “I’m happy to help you connect with the right colleague to solve this,”and explains why that phrasing is more constructive.

Through repetition you don’t just learn quick tricks, you actually adjust your communication behavior. The AI recognizes patterns and encourages lasting behavioral change.

PractAIce is built on proven insights from behavioral psychology and communication science. People learn most effectively through small, intuitive steps that adapt to their level, in a safe environment where mistakes are part of the process. These principles are translated into AI-driven simulations and direct, practical feedback. Not theory from a distance, but science that works in practice.

Custom role-plays are created by the organization or department itself through an easy-to-use editor. You follow a few logical steps, such as choosing the conversation type, roles, and context. The AI supports you in this process by automatically suggesting learning goals or generating a summary of the scenario.

Yes. Each department can manage and customize its own scenarios, with full control over content, language, roles, personas, and learning objectives., persona en leerdoelen. 

Absolutely. PractAIce PractAIce can align feedback with your own core values or competencies..

Yes. Our team is happy to help translate business cases into effective AI role-plays, including the right conversation cues and behavioral goals.

De avatars. in PractAIce move their mouths in sync with the spoken text, making it feel like you’re having a real conversation with a person. Thanks to advanced lip-sync technology, every word is reproduced naturally, including realistic speech flow and timing. This enhances the realism of the role-play and increases engagement during practice.

Both. You can either type or speak during the role-play. The avatar responds with AI-generated speech and corresponding lip movements that look almost lifelike. While the avatars. don’t recognize or express real emotions, their natural speech flow and visual synchronization create a convincing and realistic conversation experience.

PractAIce offers a wide range of avatars. with different backgrounds, ages, and styles. For each role-play, you can choose the avatar that best fits your scenario. You can also customize the avatar’s persona, such as tone, style, and role to match your learning goals and work context. de persona van de avatar aan te passen, zoals toon, stijl en rol, zodat deze aansluit bij jouw leerdoelen en werksituatie.

Yes. PractAIce currently supports lip-sync in Dutch and English. Themouth movements are optimized per language to ensure a convincing experience. Support for German, French, Italian, and Spanish is on the roadmap roadmap for future releases.

Your progress is stored in a personal dashboard. There you can view completed scenarios, feedback history, and scores per competency, and replay your role-plays including feedback. All insights are clearly summarized. Your personal AI coach identifies patterns, provides tips, and analyzes how your soft skills and competencies develop. Graphs visualize your growth over time so you can clearly see where you’re improving and where opportunities remain. 

The AI Coach inPractAIce analyzes your performance and development over time. Based on these insights, the coach automatically suggests scenarios that match your learning goals and growth potential. This ensures that you always practice in a focused and relevant way instead of randomly browsing through scenarios.

Through team dashboards, managers and HR gain insights at the team and organizational level, never at an individual detail level. They can view usage patterns, growth per competency, completion rates, and improvement trends over time. The dashboard also provides concrete tips and insights to help guide, coach, and report on team development.

Yes, PractAIce can be aligned with your existing KPI or OKR frameworks. Examples include: 

• 90% of the sales team successfully completes the price-increase conversation before Q4 

• HR employees improve feedback skills by 20% 
  These goals can be tracked live through dashboards. 

• Customer satisfaction (NPS) increases by 10 points through better conversation quality 

You can see behavioral improvements reflected in concrete results, such as: 

• Faster onboarding 

• Fewer errors in customer interactions 

• Higher customer satisfaction (NPS, CES, CTO) 

• Increased sales conversion 

• More confidence in internal conversations 

• Higher employee satisfaction 

You save on external trainers, increase practice frequency, and reduce the time needed to develop new competencies. Within three months, visible impact is often achieved. ROI is supported by clear reports that managers or L&D teams can use directly.

Within 2 to 4 weeks, you’ll be live with a fully functional platform, including your customized scenarios.

Pricing depends on the number of users het , scenarios, and level of support. We offer scalable packages and an affordable entry option.

Yes. We provide guidance during setup, training, and ongoing support. Clients have access to a Customer Success Manager and detailed admin instructions.

PractAIce always allows for a human-in-the-loop. human in the loopDuring and after each role-play, users can easily report incorrect AI responses or other issues. These reports go directly to our support team, who carefully review and follow up on them. We believe it’s essential that AI is used responsibly and ethically.. 

Yes.. PractAIce runs entirely on EU-based serversAzure, signs data processing agreements (DPAs) with clients and partners, and never uses data for AI training. We offer standard DPA’sDPAs, transfer, and deletion options. In addition, we do not use biometrics or recognition technology.

Yes. PractAIce is classified as a minimalminimal-risk AI system..

No. PractAIce only analyzes speech content and conversation structure. Voice recordings and facial data are not stored or recognized.

You have the right to access, correct, delete, transfer, and object to your data. These rights can be easily exercised through your account or via your organization administrator.