In short, it is learning that is tailored to the role. You train specific competencies: concrete behaviours, skills and qualities needed to perform your job well.
Competency-based training is not “let’s do something with communication.” It is “you currently score a 3 on giving constructive feedback, and we will keep practising until that becomes a 7.”
Examples include:
- Persuasion
- Assertiveness
- Collaboration
- Leadership
- Customer focus
- Conflict management
- Problem solving
- Empathy and communication
